Privacy Policy

Overview  

Protecting your privacy and personal data is very important to Incite Health Pty Limited (‘us’, ‘our’ or ‘we’). This privacy policy provides information about how we collect and process your personal data when you use the Censeo platform. The Censeo platform is used to assess mental health related symptoms and concerns and identify possible mental health conditions. The Censeo Digital platform is not intended for children, and we do not knowingly collect data relating to children.   

Who are we?   

We are Incite Health Pty Limited ACN 644 983 308 and offer the Censeo service in partnership with Psyomics Limited, a company registered in England and Wales with company number 09470381. 

Referred through a Doctor or Healthcare Provider? 

If you have been referred to us through a doctor or healthcare provider, we provide this service to you on behalf of the doctor or healthcare provider. Your referring doctor or healthcare provider is therefore the Data Controller for any personal data processed and you should ask your referring doctor or healthcare provider for more details about how your personal data is used and how to exercise your rights.  

Where you are referred by a doctor or healthcare provider, we only use your personal data to deliver that service to you on behalf of the doctor or healthcare provider. The information you share will be sent to the assessment team at your doctor or healthcare provider and they may add this to your health record. Incite Health will delete all personal data and identifiers including your name, address, and birthdate after your doctor or healthcare provider receives your full report. 

If you have any questions about this privacy policy, or how we process your data, please use the contact details below for our Data Protection Officer: 

Email: DPO@censeo.com.au

Address: Suite 8, 24 Lakeside Drive Burwood East VIC 3151, Australia

We are committed to managing your personal information in accordance with the Privacy Act 1988 https://www.oaic.gov.au/privacy/privacy-legislation/the-privacy-act and the Australian Privacy Principles, and being open about how we manage your personal information.

Your data is protected by physical, electronic and administrative safeguards to secure the information we collect.

Disclosure of your personal data/who we share your data with your medical information will be kept strictly confidential and will not be shared without your prior consent or unless required to do so by law. Unless strictly prohibited by law, we will inform you of any proposed disclosure.  

Keeping your data safe  

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They are subject to a duty of confidentiality and, where they are the data processor, will only process your personal data on our instructions.  

How long do we keep your information?  

We will only keep your personal data for as long as reasonably necessary, such as for the performance of the Services. When deciding the appropriate retention periods, we will take into account: 

• The amount, nature and sensitivity of the personal data, risk of potential harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means;  
• The purposes for which you are accessing the Censeo Digital platform;  
• The duration for which your personal data is required for the performance of the Services and the purpose for which it was collected; and  
• Any legal and regulatory obligations under applicable law, contract or with regard to any statutory obligations.  

In some circumstances, we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely to further refine the Censeo algorithms without further notice to you.  

Your data protection rights  

Under data protection law, you have rights including:  

• Your right of access - You have the right to ask us for copies of your personal information.   
• Your right to rectification - You have the right to ask us to rectify information      you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.   
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.   
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.   
• Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.  
• Your right to withdraw consent - You have the right to withdraw consent at any time where we are relying on consent to process your personal data.   

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you, but occasionally it could take us longer if your request is complicated or you have made a number of requests. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).   

Contact 

If you have any questions about this privacy policy, wish to exercise your rights, or require more information on how we process your data, please use the contact details below for our Data Protection Officer: 

Email: DPO@censeo.com.au

Address:  Incite Health - Suite 8, 24 Lakeside Drive Burwood East VIC 3151, Australia

Changes to this policy  

If we change our policy in any way, we’ll post a description of the change on our website before it becomes effective. If you have opted in for email communications, you’ll also receive an email with notification of the changes before they are put in place.